Emblem of Heroism Refund

So, I did something stupid.  I assumed that the mage T7 chest would actually be any good.  Without checking online for stats (and without really looking at it at all), I dropped the 80 badges on the token and proceded through a very laggy Dalaran to purchase the robe.  The stats on this robe were worse than the blue-quality quest piece I wore before!  I mean, c’mon, SPIRIT?!

After getting very irritated with myself and having all those “I’m so stupid!” moments, I started to think about if there was anything I could do.  About 15 minutes after I purchased the piece, I opened a ticket to speak with a GM.  Thankfully, the GM was very understanding.  I didn’t lie about what happened – I simply said something like “I made a mistake and bought this chest piece even though it is not useful to me.  I was wondering if I could have the Emblems refunded so that I could buy items that will make playing more fun for me.”  The ticket was escalated to a GM that deals primarily with issues like this and, in a few days, I received an in-game mail with a nice greeting and the 80 emblems.

The reason I am making this post is so that people know that they don’t have to waste their hard-earned badges if they make a mistake!  I have heard some bad stories about similar situations, but I think the most important thing is to contact a GM early if you make a mistake when purchasing an emblem item.  Since I didn’t wear the piece in any type of game-play situation (i.e. dungeons/heroics/raiding), I can assume that it was clear to the GM that I wasn’t trying to fool them or take advantage of something.